We're committed to providing you with a high quality product and maximum up-time availability (view live availibility here).
If you report an issue with Firefish, we’ll make sure it’s investigated and dealt with swiftly.
Every reported issue is classified and dealt with according to the following priority levels:
Critical impact
Site is not operational and no work-around is available.
Firefish will work continuously until resolved
Target resolution goal: Average resolution goal is within 3 hours of reproducible case being reported
Severe impact
Good faith efforts by Firefish to provide:
Moderate impact
Good faith efforts by Firefish to provide:
Client requests
Good faith efforts by Firefish to provide:
Improvement requests
Improvement requests are reviewed monthly by Firefish and progress is communicated through the Firefish community hub.