Question 1

Are there any upfront costs?

Accepted Answer

There are minimal onboarding fees, depending on which version of Firefish you choose. The fee covers your choice of coaching, web integration and level of data migration. Cost of this depends on your requirements.

Question 2

What kind of support does my licence include?

Accepted Answer

Your licence includes unlimited phone, email and web-based support which is all UK-based. It also includes on-demand learning available 24/7 on our customer Fish Tank.

Question 3

Are there any ongoing costs like training?

Accepted Answer

Initial training is included in your onboarding, and additional tailored online or on-site sessions can be booked at an additional cost. For more details, get in touch.

Question 4

How often is the product updated?

Accepted Answer

We have a weekly release that ensures you’re always using the most recent version of Firefish for your subscription level. This will always be free of charge and done outside of standard business hours.

For new features and improvements, we take direction from our user community, where users vote for which updates they’d like to see prioritised.

Question 5

Do you provide discounts for multiple users?

Accepted Answer

Yes, we provide volume discounts for 11+ users. Please get in touch for full details on volume pricing discounts.

Question 6

Is there a minimum contract?

Accepted Answer

There is a minimum commitment of 12 months.

Question 7

If we go for a lower package, can we upgrade?

Accepted Answer

Of course! You can choose to upgrade your Firefish package at any time. There may be additional costs when upgrading depending on which version of Firefish you choose. The upgrade fee covers your choice of coaching and web integration.

Question 8

If we cancel, does it cost us to get our data back?

Accepted Answer

If you choose to leave Firefish, the first full export of your data is free of charge. However, there is a charge of £650 + VAT for any future requests.

Plans & Pricing

Firefish has a package to suit the needs of recruitment agencies at every stage of growth, from start-up to established.
Find a package that works for your agency.

Every plan includes:

£85 per user

£78 per user

£65 per user

£60 per user

£90 per user

£100 per user

Supporting your next phase of growth

Compare plans by feature:

Want to know more about our plans and features?

Ready to see our award-winning software in action?

Frequently Asked Questions