Working in Partnership for Success

At Firefish, our philosophy is always working in partnership with our clients to help them achieve their goals. Ensuring our software grows with your business.

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Maximising Your Return on Investment

Process update check-ins per year with your Firefish Coach when using our Playbook service.
Access to your personal Fishtank training platform when working with our Account Managers.
Our Account Management team recently helped a Firefish client increase candidate engagement by 800%.
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Getting Setup for Success

Every business that joins Firefish gets a tailored onboarding program delivered by their own dedicated onboarding coach.

From the initial planning call, we’ll establish both the components that make up the success of your implementation and any business objectives key to your growth plans.

We’ll guide you through all aspects of your onboarding, training your recruiters, handling your migration and more. Putting you in the best position for success.

Your Dedicated Account Manager

Your recruitment software is an investment and the higher your system adoption, the better the return on investment.

Firefish clients with 10 or more recruiters will be assigned a dedicated Account Manager. Your Account Manager works closely with you to run health checks, analyse adoption across your business and identify avenues for growth.

Coaching Towards Your Recruitment Goals

Whatever your goals are, we’re here to help you reach them. Our Success Coaches can be booked for hourly sessions either on-site or virtually.

In an ever-changing landscape, sometimes your recruitment processes need re-aligned to help you become a leaner business. Our Customer Success Team can help you create an active playbook that will align your processes with the software.

Your playbook will be the blueprint of your business that can be updated each quarter as your business grows and your goals change.

What Our Client Say

"Firefish were very helpful in supporting us throughout the onboarding process and continue to be supportive as our business grows. The product itself is a dream, easy to use and navigate through its constantly evolving features."

"From day one, Firefish wanted to be our partner and grow together. No other supplier showed this to us. They also started from the candidate journey and engagement which is something we really value."

"Firefish has completely transformed the way we do business. It is very easy to use and the team at Firefish are constantly issuing resources and advice on how to get more out of the system."

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