Happiness

Onboarding

All new customers will go through our onboarding process. Every member of our happiness team is an ex-recruiter - so they already understand your business. You'll get one-to-one assistance configuring your Firefish settings, "going live" and training for each user on how to get the best from our software. There's no such thing as daft questions, we're here to help!

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Welcome Aboard

Data Migration

Data Migration

Don't worry about migrating your existing CRM database to Firefish, our team has experience in migrating data from other major suppliers like Voyager, TriSys, RDB Pro (first choice), HRS, Bond Adapt and Bullhorn.  Using a tried and tested process we can map each field of your existing data and migrate it easily to our CRM platform. Find out more about data migrations.

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Support - Fish Tank

Our Fish Tank contains a wealth of support tools, an extensive knowledge bank, FAQ, past webinars and an online community where you can share ideas for our product roadmap.  We use a voting system for improvements and are proud to say we integrate your ideas to continually develop and improve our software. 

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Fish tank

Helpdesk

Helpdesk

Included in your Firefish Software® licence is a UK based helpdesk and telephone support, all of which is overseen by our Head of Happiness whose sole job is (you guessed it) to keep you happy! We make sure all support queries are answered quickly and thoroughly to make sure you keep swimming, trouble-free. Learn more about our our happiness team.

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Coaching

We want your recruitment business to succeed, and we’re here to help you make that happen. Our coaching team are on hand to show you exactly how to get the results you need from Firefish. Because our happiness team are all ex-recruiters they are perfectly placed to coach on all other aspects of online recruitment including social media, search engine optimisation, and online KPIs.

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Coaching