Firefish Support

An award-winning in-house support team who understand your everyday challenges because they’re all ex-recruiters.

Tailored Firefish onboarding

Every business that joins Firefish gets a tailored online onboarding program delivered by their own dedicated onboarding coach.

Onboarding sessions are delivered in groups of 1-5 and are recorded so you can refer back to them later.

Not only this, but you get fully access to our online Recruitment Academy – you’ll have everything you need to swim to success!

Award-winning customer support

Firefish support is handled by our award-winning in-house Customer team who are passionate about tech but still recruiters at heart.

Our UK-based support is available during working hours by phone, live chat and email or you can book a session with a member of the team.

We’re always on hand to answer any questions you have, or you can do a quick search of our Fish Tank knowledge hub.

Have your say in the Firefish journey

As a Firefish customer, you drive our product road map and will have the opportunity to get involved in testing out new features before anyone else.

We update our product on weekly basis with small improvements so we’re continually leading the way on the recruitment software market.

You can also to vote for new Firefish features and improvements you want to see through our popular user community platform.

Coaching towards your recruitment goals

If you’re looking for coaching towards business goal, our Success coaches can be booked for hourly sessions either on-site or online.

And if you’re interested in re-engineering your recruitment processes to become a leaner business, our Customer team can help you create an active playbook that will align your processes with the software.

Your playbook will be the blueprint of your business that can be updated each quarter as your business grows and your goals change.

Here's what our customers think about our in-house support...

"Customer support is awesome. I love that they also provide webinars to help you get ahead of the crowd.”

Richard Merkl, Director.

“From start to finish the team have been engaging, supportive and committed to ensuring ongoing use is as easy as possible for us.”

Tracy Thomson, In-house Recruitment Partner

“The customer support team are absolutely fantastic and always extremely helpful.”

Victoria birkenshaw, research manager

Want to know more about our plans and features?

Download feature guide

Ready to see our award-winning software in action?

Schedule a demo