We always like to make new friends here at Firefish, and this year has been no exception. In January alone, we’re proud to have welcomed 65 new customers aboard, meaning Firefish is now in a whopping 105 cities!! And for us, that’s definitely something to shout about. Adding new clients and partners is important to us, as it’s a great big pat on the back for what we’re doing. From our Growth team creating new marketing content and making new friends, our Happiness team welcoming them aboard and taking care of their issues, through to the Product team who work hard every day to improve and advance our software.
We don’t like to blow our own trumpet but people saying nice things about us gives us a warm fuzzy feeling inside. Paul Hunt at T-Impact recently sent us some kind words after receiving outstanding support from our CEO Wendy.
" [Firefish] offered great functionality, very user friendly coupled with great, practical features, perfect for a growing business … The help and assistance was first class"
Giving our customers the best possible experience is one of the things we pride ourselves on at Firefish, hence we have an entire team dedicated to Happiness. Louise, our Queen of Onboarding, looks after new clients as they join Firefish, and Ross handles any and all support queries, overseen by Head of Happiness Vicki. We’re very pleased that this is reflected in the feedback from Firefish users such as Katy Wallace at Purcon.
" You can tell they always aim to make client happiness a priority"
We’re very proud to employ outstanding staff who really know their stuff in all areas of Firefish, and it’s for this reason that every member of our Happiness Team is a former recruiter themselves. That’s what gives us the edge in offering support.
Ross, our Recruitment Success Specialist, might be allergic to seafood but he really does #lovethefish and it shows.
" He has been great at every step of the way. He also knows that system backwards. He does the little things right. Calls when he says he will and replies to message promptly. He has been great."
In addition to our top-notch team, we have also recently partnered with Microsoft Azure to ensure Firefish has a 99.99% uptime for our users. Find out more here.
So, to all our new friends, welcome aboard to Firefish Software.
To all our old friends, thanks for staying with us, we really appreciate you all.
And to the friends we haven’t met yet, come and have a swim, the water’s lovely.