First Future Success Story with Firefish Software

First Future: Permanent & Contract Recruitment with Firefish Software

What’s the Journey from Firefish Starter to Firefish Professional?

First Future initially came onboard with Firefish on the Starter package, knowing that it was easy to upgrade and add more features as the agency grew.  The starter package allowed Keith’s agency to access a modern recruitment software solution with a clean accessible database right from the outset, meaning that First Future could get started quickly. 

The process of upgrading from Firefish Starter to Firefish Professional was easy and managed entirely by Keith’s Client Success Champion from our award-winning Happiness Team.  Upgrading meant that First Future could access more features and overhaul their recruitment website to provide an improved user experience to both candidates and clients.  Since implementing Firefish, Keith has found that he can offer his candidates a smooth application journey, with his vacancies feeding directly into his CRM system. 


Why do First Future #lovethefish?

Firefish Software has been built for recruiters by recruiters, so the set-up, workflows and feel of the system are all designed to follow the way a good recruiter would naturally work.  Keith has a significant amount of recruitment experience, and was delighted with this aspect of the system as it makes sure there is a good process to stick to for less experienced consultants in future.

The keyword searching ability allows recruiters at First Future to dig deep into the database and find the information they need, and the integrated marketing tools help to keep candidates engaged.  This level of engagement is vital for First Future to offer a high level of service, as engaged candidates are more likely to have up to date information inside the system, making placements more efficient.

Aside from the modern technology inside Firefish, Keith has been particularly impressed by the support from the Happiness Team.  The support offered by Firefish is very personal, and Keith found this invaluable through the transition to running his own recruitment agency.  Firefish has carried out a lot of work to ensure clients were ready for the GDPR, and consequently Keith felt First Future was in a comfortable position when the regulations came into force.


Who are First Future?


First Future are an agency recruiting in sectors such as facilities, manufacturing, and aerospace. Based in Livingston, First Future recruit for both permanent and contract roles throughout Scotland, and pride themselves on offering candidates and clients a superb level of service.


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