Think Big Recruitment Review Firefish Software

Think Big Recruitment Success Story

"I made a career change into Recruitment from PR & Marketing by joining a boutique agency - not one of these agencies with bells, whistles, branches, KPIs and databases! We were small and focused on our clients’ business needs and the candidate experience. It’s thirteen years later and I’ve been on my own as Think Big Recruitment for over six of those years, always searching for the system that suits my business and the way I work. And I finally found that in Firefish.

Firefish really understands my business, and that makes it the winner for me.  They’re recruiters, not an IT or tech company, so they know how I work. 

With an existing database of nearly 3,000 candidate CVs, it was important for me to find a system that would upload that information quickly and easily.  Firefish handled my data migration seamlessly, and while it took a bit of preparation on my part, there was no downtime for my business.

The stand-out feature though has to be the superb support they offer.  I’ve trialled other systems, where the support time was anywhere from 5-10 days – that’s just not realistic for a busy recruitment agency! 

I love seeing the financials and my personal KPIs at a glance on the dashboard, it’s that sense of knowing where the business is in any given moment and what needs to be done to reach or exceed the goal.

The Firefish system also lends itself so well to a solid candidate experience, which is really important to me – I like my candidates to feel like they are being heard, and it’s so easy to send tailored email responses to them, so a task that could have taken all day is now handled in minutes. 

As an international client of Firefish (I’m based in South Africa), I would definitely recommend them to other agencies.  The level of support I receive couldn’t be better – they respond quickly, send me personalised how to videos, are very friendly and helpful, always ensuring that my questions are answered."


Nicky Farmer, Owner of Think Big Recruitment

Nicky Farmer, Owner of Think Big Recruitment