Recruitment Account Manager

£23,00 - £25,000 Plus plus healthcare, flexitime, retail cashback and discounts, free beer, monthly lunches and more!

This vacancy is now closed

Do you need more Happiness in your life...? 


Firefish was born out a high-performance recruitment team, and now provides award-winning recruitment software services to thousands of in-house and agency recruiters around the world.  Our Happiness team are the friendly faces of Firefish who focus on the growth and retention of our clients…and we’ve got so many that the time has come to look for another Customer Success Champion (as you'll be known around here) to join the team! 


You'll take ownership of multiple projects simultaneously, managing all aspects of onboarding from co-ordinating web builds and data uploads to arranging and carrying out online coaching sessions. You'll also be offering phone and email assistance to our clients – all of whom are recruiters, so it’s important that you understand the recruitment industry and what they’re trying to achieve. Once onboarding has been completed, you'll be that client's port of call for upgrades, reskins of their website, additional training and account reviews. There’s nothing that makes you happier at the end of a working day than knowing you left your customers impressed and ready to recommend Firefish for first-rate service!


You’ll be working with predominantly corporate clients and those within the tech sector, so it’s important that you’re passionate about these market and have solid understanding of how they work.


Sound good?  Here’s what we’re looking for:

  • You’ve worked in either an internal recruitment role or as an agency IT recruiter for a minimum of 8 months (having worked in both would be amazing!)
  • You understand the jargon, the pains and the joy of success that agency recruiters experience every day, ideally as you’ve worked in both in-house and agency settings
  • You're an excellent communicator and have a real strength in asking questions to get a better understanding of areas of pain your customers may be feeling
  • You have evidence of managing multiple projects simultaneously and be comfortable in prioritising your own workload
  • You're able to deal with challenging customers and professionally reason with them to gain a successful outcome
  • You're dedicated to ensuring that clients get the most out of our products
  • You have an enthusiastic, can-do attitude and the drive to make an impact!


Firefish is a company that encourages you to find your voice and take an active role in growing the business as well as your own career. The Aquarium is full of friendly Fish who all love to see each other do well, so you’ll be joining a fun and supportive environment where there’s loads for you to learn and where you can share your knowledge with others, too.  


If you love recruitment but are looking for more variety in a challenging role where you can help your customers swim to success we’d love to hear from you!

Vicki will be in touch as soon as she’s reviewed your application.