Recruitment Account Manager, Jobs, Glasgow

Recruitment Account Manager

£18k - £23k - Customer Success & Happiness
Ref: 44 Date Posted: Tuesday 12 Dec 2017
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Recruiters! 

 

Feeling the fear as we approach year-end? 

 

Love recruitment, but hate sales? 

 

Excited by technology, and want to help clients swim to success? 

 

If you're considering a change of direction for 2018 but still want to use your skills and knowledge, Firefish could be just what you're looking for!  We don't care if you've not hit your recruitment sales targets: as long as you love recruitment, have excellent project management skills and are a top notch communicator, we want to hear from you! 

 

So...what is Firefish? 

 

Firefish is a fast-growing established recruitment software product. We're responsible for introducing and taking the predictive recruitment movement to recruiters all around the world. Our Happiness team are the friendly faces of Firefish - whether our users are looking for coaching, technical support, training or advice, we’re here to help them get the best out of Firefish.  

 

As a Recruitment Success Specialist you'll take ownership of multiple client projects simultaneously, managing all aspects of onboarding from co-ordinating web builds and data uploads to arranging and carrying out online coaching sessions. You'll also be offering phone and email assistance to our clients – all of whom are recruiters, so it’s important that you understand the recruitment industry and what they’re trying to achieve.  Once onboarding has been completed, you'll be that client's port of call for upgrades, reskins of their website, additional training and account reviews.

 

There’s nothing that makes you happier at the end of a working day than knowing you left your customers impressed and ready to recommend Firefish for first-rate service!

 

Sound good?  Here’s what we’re looking for:

  • A minimum of 8 months working in the recruitment sector either as a Resourcer, Recruiter or Account Manager
  • You understand the jargon, the pains and the joy of success that recruiters experience every day 
  • You're an excellent communicator and have a real strength in asking questions to get a better understanding of areas of pain your customers may be feeling
  • You have evidence of managing multiple projects simultaneously and be comfortable in prioritising your own workload
  • You're able to deal with challenging customers and professionally reason with them to gain a successful outcome
  • You're dedicated to ensuring that clients get the most out of our products
  • You have an enthusiastic, can-do attitude and the drive to make an impact!


And for bonus points (but don’t worry if you don’t have these!):

  • An understanding of marketing tactics and nurturing programmes
  • A coaching certification, and an understanding of key coaching techniques that ensure effective learning
  • Knowledge of Hubspot


If you still love the recruitment industry but want to focus on pure customer service without sales targets, hit that Apply button and let's talk!